SmartMoving

Deepening Resources to Help Exceed Evolving Customer Expectations

Founded: 2018
Invested: 2022
Status: Current
Location: Dallas, TX
Overview

SmartMoving delivers business management software for moving companies that serve residential, commercial, and government clients. Thousands of moving companies rely on SmartMoving’s software to help power their business, boost profitability, and save time.

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At-A-Glance

SmartMoving and Mainsail worked together to:

  • Build out the executive team with a CFO, Head of Product, VP of Marketing, VP of Sales, and Head of Revenue Operations.
  • Complete a Sales and Marketing Maturity Assessment along with the projects, campaigns, and technology migrations identified to help drive new pipeline revenue.
  • Expand the embedded fintech offering, optimize terms, and introduce a consumer financing product.
  • Validate product and market expansion opportunities through market surveys.
  • Inform the company’s AI strategy through workshops with AWS.
THE STORY

Experienced tech entrepreneur Tobe Thompson launched SmartMoving in 2018 to help moving company owners address the inefficiencies and complexities of their business. Tobe found that existing software in the market was not meeting their needs, so he purpose-built an all-in-one platform to help moving businesses optimize operations and drive profitability.

The moving industry continued to grow, and SmartMoving’s customers wanted to take their businesses to the next level. In 2022, Tobe and his team sought out a private equity partner who could support the company’s mission to deliver the best tools, training, and support in the industry, and empower its team to meet and exceed the needs of SmartMoving customers.

Finding a partner that could augment their knowledge and bring operations specialists to the table, not just capital, was critical. Tobe had met other PE firms, but he found that Mainsail’s Operations Team was significantly larger and offered a greater depth of resources.

Tobe and his team also wanted to make sure that they woke up every day excited to come to work, even after selling a majority ownership stake to an outside firm. Choosing a collaborative investor like Mainsail, who would be involved without being overbearing and that the SmartMoving team enjoyed working with, was essential.

In August 2022, Mainsail invested $41.5 million in SmartMoving to help build on its strong foundation with accelerated product development and enhancements to its services and support for its customers.

“Mainsail has a purpose-built team with deep operational experience that will work side-by-side with us to help plan our roadmap. Mainsail aligned with our values and growth plan, and demonstrated the integrity we were looking for in a partner.”

Tobe Thompson
Founder & CEO of SmartMoving
MAINSAIL'S VALUE ADD
Build Out the Executive Team

Supported by Mainsail’s Talent Team, SmartMoving completed its executive team by hiring a CFO, Head of Product, VP of Marketing, VP of Sales, and Head of Revenue Operations.

Mature Go-To-Market

Mainsail ran its proprietary Sales and Marketing Maturity Assessment, resulting in several projects to help increase new pipeline revenue. Mainsail also supported a CRM migration to Salesforce, leading to improved historical reporting and metrics tracking. In addition, the teams developed competitive takeaway marketing campaigns and revamped SmartMoving’s pricing strategy.

Embedded Fintech

With Mainsail’s support, SmartMoving renegotiated payments contracts to optimize the terms and expand the embedded offering. The Mainsail and SmartMoving teams also introduced a consumer financing product and secured additional partnership agreements to add ACH, international processing abilities, and other new device offerings.

Product and Market Expansion

Several market studies were completed to inform the development of new marketing suite products and reveal adjacent market expansion opportunities. Mainsail and SmartMoving also held an AWS AI brainstorming session to inform the company’s AI strategy around utilities usage within new product launches. Most recently, Mainsail worked with SmartMoving to launch a reputation management product, further expanding the offering to customers.

OUTCOME

In the first two years of Mainsail’s partnership with SmartMoving, the company increased new pipeline revenue by 55% YOY, and, as of the end of 2024, it is the trusted software solution used by hundreds of moving companies to power their businesses. SmartMoving has been named as the top-rated, all-in-one moving software and CRM, according to multiple customer review sites including Google Reviews, Capterra and GetApp. SmartMoving was also the only moving software selected for the Inc. 5000 list in 2024.