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Answer These Four Questions to Establish your Crisis Customer Retention Strategy
Sales, Customer Success

Answer These Four Questions to Establish your Crisis Customer Retention Strategy

// Kate Hopkins

As stay-at-home orders extend and sales pipelines freeze up, a priority for SaaS businesses should be retaining current customers and revenue. Companies that identify and engage at-risk clients now will be set up to capture growth...

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Customer Success, Best Practices
Powering Growth with Customer Health Scores Part 1

Powering Growth with Customer Health Scores Part 1

Jun 3, 2021 // John Mathew

Customer Success, Best Practices
Powering Growth with Customer Health Scores Part 2

Powering Growth with Customer Health Scores Part 2

Jun 3, 2021 // Matt Solomon

Customer Success, Best Practices
Powering Growth with Customer Health Scores Part 3

Powering Growth with Customer Health Scores Part 3

Jun 3, 2021 // Megan Heinz

Sales, Customer Success
Focus on customer-centricity to manage through times of uncertainty

Focus on customer-centricity to manage through times of uncertainty

Mar 19, 2020 // Phil Stern

Customer Success
Customer Success is Taking Off – Are you Keeping Up?

Customer Success is Taking Off – Are you Keeping Up?

Mar 27, 2019 // Taylor McKinley

Sales, Customer Success
Are you Focusing Enough Time, Energy and Money on Upselling?

Are you Focusing Enough Time, Energy and Money on Upselling?

Apr 28, 2017 // Taylor McKinley

Customer Success
Building a Customer Success Team for Technology Companies

Building a Customer Success Team for Technology Companies

Feb 8, 2017 // Taylor McKinley

Customer Success
Warning System to Combat Churn

Warning System to Combat Churn

May 1, 2016 // Taylor McKinley


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