Author archive for Taylor McKinley

Mainsail > Articles by: Taylor McKinley

Customer Success
Customer Success is Taking Off – Are you Keeping Up?
March 27, 2019 - by Taylor McKinley
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Product & Engineering
Amanda Richardson Presents – Five Common Product Mistakes and How to Avoid Them
July 12, 2018 - by Taylor McKinley
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Sales
7 SaaS Pricing Strategies To Live By
May 14, 2018 - by Taylor McKinley
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Sales
Are you Focusing Enough Time, Energy and Money on Upselling?
April 28, 2017 - by Taylor McKinley
The most successful Software-as-a-Service (SaaS) companies today rely heavily on their customer base for growth. They still have a…
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Customer Success
Building a Customer Success Team for Technology Companies
February 8, 2017 - by Taylor McKinley
Subscription pricing is quickly permeating every facet of our lives. From software and services to razor blades and snack boxes –…
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Customer Success
Warning System to Combat Churn
May 1, 2016 - by Taylor McKinley
As more companies embrace recurring revenue models—trading large upfront sales for annual or monthly recurring payments—they often neglect to invest…
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